HAKONE AI | Private AI for Families
Bespoke AI for Families
Legal Notice
Act on Specified Commercial Transactions / 特定商取引法に基づく表記
Last updated: May 22, 2026
In accordance with the Act on Specified Commercial Transactions of Japan, we provide the following information.
Seller / Service Provider
Operating Company:
Synapse Cascade Gomei Kaisha
Corporate Registration Number (Japan):
5012803001524
Established:
November 18, 2016
Project Founder / Product Lead:
Norihisa Hosokawa
Registered Representative:
Kyoko Hosokawa
Location and Contact
Registered Address:
1F, 3-2-6 Hiyoshi-cho, Kokubunji-shi, Tokyo 185-0032, Japan
Business / Atelier Address:
1F, 3-2-6 Hiyoshi-cho, Kokubunji-shi, Tokyo 185-0032, Japan
Phone Number:
+81 (0)42 359 4368
For service inquiries, please contact us by email so that we can provide accurate support.
Email Address:
contact@personal-shaman.com
Website:
https://www.personal-shaman.com/
Service Information
Service Name:
HAKONE AI
Service Description:
Private AI service for families
Country of Origin:
Japan
Intended Users:
Parents, legal guardians, and families.
HAKONE AI is not a medical, therapeutic, diagnostic, or emergency service.
Price and Fees
Selling Price:
Prices for private assessments, setup services, subscription plans, and related digital services are displayed clearly on the purchase, application, or checkout page.
Additional Fees:
No additional service fees are required unless clearly stated on the purchase, application, or checkout page.
Users are responsible for their own internet connection fees, device costs, communication charges, currency conversion fees, and any fees charged by their payment provider.
Payment Methods
Payment Methods:
PayPal only.
Payment Timing
Payment Timing:
Payments are processed at the time of application, purchase, or at the beginning of the applicable billing cycle.
For subscription plans, recurring payments are processed according to the billing cycle displayed at checkout or through PayPal.
Service Delivery Time
Service Delivery Time:
Access to the private assessment, digital service, or related onboarding materials is provided after successful payment or application approval, unless otherwise stated on the purchase or application page.
For bespoke or individually configured services, setup time may vary depending on the information provided by the family and the service plan selected.
Cancellation and Refund Policy
Cancellation:
Subscriptions may be canceled according to the cancellation procedure provided on the website, PayPal, or the applicable account page.
Cancellation will generally take effect at the end of the current billing cycle unless otherwise stated.
Refunds:
Because HAKONE AI provides digital services, private assessments, and individually configured support, refunds may not be available after the service, assessment, setup, or digital content has been provided.
Any refund availability will be handled according to the terms displayed at checkout, the selected plan, applicable law, and PayPal’s applicable rules.
If you have questions about cancellation or refunds, please contact:
contact@personal-shaman.com
Returns
Because HAKONE AI is a digital service, there are no physical goods to return.
Operating Environment
Users are responsible for preparing their own internet connection, compatible device, browser, and email access.
Service availability may vary depending on device, browser, network environment, region, and third-party service availability.
Important Notices
HAKONE AI is not a restriction app.
HAKONE AI is not a surveillance tool.
HAKONE AI is not a medical, therapeutic, diagnostic, or emergency service.
HAKONE AI does not guarantee specific results, behavior change, emotional change, screen-time reduction, academic outcomes, health outcomes, or family outcomes.
Parents and legal guardians remain responsible for decisions about family rules, screen-time boundaries, safety, and care.
Contact
For questions regarding this Legal Notice, billing, cancellation, service use, or account-related matters, please contact:
Synapse Cascade Gomei Kaisha
Email:
contact@personal-shaman.com