Legal Notice
LEGAL NOTICE
Disclosure under the Act on Specified Commercial Transactions
特定商取引法に基づく表記
Last updated: July 29, 2026
In accordance with Japan’s Act on Specified Commercial Transactions, the following information is provided regarding HAKONE AI and related services offered by Synapse Cascade Gomei Kaisha.
SELLER / SERVICE PROVIDER
Operating Company:
Synapse Cascade Gomei Kaisha
Corporate Registration Number (Japan):
5012803001524
Established:
November 18, 2016
Project Founder / Product Lead:
Tokkyu Hosokawa（細川特久）
Registered Representative:
Kyoko Hosokawa
LOCATION AND CONTACT
Registered Address:
1F, 3-2-6 Hiyoshi-cho, Kokubunji-shi, Tokyo 185-0032, Japan
Business / Atelier Address:
1F, 3-2-6 Hiyoshi-cho, Kokubunji-shi, Tokyo 185-0032, Japan
Telephone:
+81 (0)42 359 4368
For service-related inquiries, email is recommended so that we can review the details and respond accurately.
Email:
contact@personal-shaman.com
Website:
https://www.personal-shaman.com/
SERVICE INFORMATION
Service Name:
HAKONE AI
Service Description:
A private AI and digital-wellbeing service designed for adults.
Country of Origin:
Japan
Intended Users:
Adults aged 18 and over.
HAKONE AI is built around adult self-determination and human control.
It provides digital tools, structured experiences, individually configured support, and AI-assisted functions designed to help users pause, reflect, and make their own decisions about their relationship with digital technology.
HAKONE AI is not a child-monitoring service, parental-control service, or surveillance tool.
It is not a medical, therapeutic, diagnostic, or emergency-response service.
SELLING PRICE
Prices for HAKONE AI services are displayed on the applicable service, application, purchase, or checkout page before the user completes the transaction.
The price shown for the selected service at the time of purchase is the applicable selling price.
ADDITIONAL FEES
No additional HAKONE service fees will be charged unless they are clearly disclosed before purchase.
Users are responsible for costs associated with their own:
internet connection,
device and equipment,
telecommunications,
currency conversion,
and any fees independently charged by their payment provider or financial institution.
PAYMENT METHOD
PayPal
Available payment details are displayed before the transaction is completed.
PAYMENT TIMING
For one-time payments, payment is processed when the applicable purchase or service application is completed.
For subscription services, the initial payment is processed when the subscription begins, and subsequent payments are processed according to the recurring billing schedule presented before purchase and through PayPal.
Users should review the applicable billing cycle and renewal conditions before completing a purchase.
SERVICE DELIVERY
Access to digital services, onboarding materials, or other applicable HAKONE functions begins following successful payment and, where applicable, completion or approval of the required application process.
Certain HAKONE services are individually configured for the user.
Where individual setup is required, service availability may depend on the information provided, technical preparation, configuration requirements, and the specific service selected.
Any service-specific delivery or setup conditions will be presented as part of the applicable application or purchase information.
PRIVATE ASSESSMENT AND INDIVIDUAL CONFIGURATION
Certain HAKONE services may begin with a Private Assessment.
The Private Assessment is used to understand the adult applicant’s intended use, digital-wellbeing goals, relevant routines, preferences, and information necessary for individual configuration of the service.
It is not a medical examination, psychological diagnosis, or emergency assessment.
Submitting a Private Assessment does not itself guarantee acceptance into, or immediate activation of, every HAKONE service.
Where approval or individual configuration is required, this will be explained before the applicable service begins.
SUBSCRIPTIONS AND CANCELLATION
Where a HAKONE service is provided as a subscription, the applicable billing cycle and renewal conditions will be displayed before purchase.
Users may cancel future subscription renewals using the cancellation method provided for the applicable plan, including through PayPal where available.
Unless otherwise stated in the terms presented at purchase, cancellation of a subscription prevents future renewal and takes effect at the end of the current paid billing period.
Cancellation does not prevent the user from exercising any rights available under applicable law.
For assistance with cancellation, please contact:
REFUNDS
Refund eligibility and any applicable refund conditions are presented with the relevant service or plan before purchase.
Where a specific refund or money-back policy is offered, the applicable period, conditions, and procedure will be stated with that offer.
For services involving individual configuration, setup, assessments, or digital content, refund eligibility may depend on the stage at which the service has been provided and the conditions presented before purchase.
Nothing in this policy limits any refund or consumer right that must be provided under applicable law.
For questions regarding refund eligibility, please contact:
RETURNS
HAKONE AI is a digital service.
No physical goods are supplied as part of the HAKONE AI service unless explicitly stated in a specific offer.
Accordingly, there are generally no physical products to return.
OPERATING ENVIRONMENT
Users are responsible for preparing the equipment and services necessary to access HAKONE AI, including:
a compatible device,
internet access,
a supported web browser,
and email access.
Certain functions may depend on device capabilities, browser settings, network conditions, geographic region, or the availability of third-party infrastructure.
Users should review any specific technical requirements presented for the service they select.
IMPORTANT SERVICE BOUNDARIES
HAKONE AI is designed exclusively for adults aged 18 and over.
HAKONE AI is not a surveillance tool.
HAKONE AI is not a medical, therapeutic, diagnostic, or emergency-response service.
HAKONE is designed to provide adult users with digital tools and structured opportunities to pause, reflect, and make their own choices.
The service supports human decision-making.
The final decision remains with the user.
THIRD-PARTY SERVICES
HAKONE AI may use third-party services where necessary for payment processing, cloud infrastructure, communications, artificial intelligence, website operation, or other technical functions.
Third-party providers may operate under their own terms and privacy policies.
Information concerning the handling of personal data and the use of relevant third-party infrastructure is provided in our Privacy Policy and related service documents.
CONTACT
For questions regarding this Legal Notice, HAKONE AI services, payments, billing, cancellation, refunds, or account-related matters, please contact:
Synapse Cascade Gomei Kaisha
Email:
contact@personal-shaman.com
Telephone:
+81 (0)42 359 4368
Website:
https://www.personal-shaman.com/
Address:
1F, 3-2-6 Hiyoshi-cho, Kokubunji-shi, Tokyo 185-0032, Japan